Customer Experience Solutions
YOUR CUSTOMER HAS CHANGED.
Today’s empowered customers seamlessly shift from one channel and one device to the next while engaging with your company. They are well-informed of your brand and offerings far in advance of their first sales engagement. As your other customers share opinions about your brand on social media, they act as advocates or dissenters with more purchase influence than your sales teams. Given the amount of information they gather and the extent they’ve been influenced, it’s not surprising that empowered customers often have made up their minds before they are contacted by a sales rep.
Empowered Solutions is helping organizations embrace Customer Experience (CX) Cloud based solutions that remove barriers with their customers so they can connect engagements, build advocacy, and grow revenue. We implement and support best-in-class, integrated, cloud-enabled Oracle Customer Experience (CX) solutions that encompass the entire customer’s journey.
Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires fast and easy tools, mobile productivity, insightful and collaborative selling, and aggressive pipeline creation. You need more and you need it now.