A small introduction

About Us

Empowered Solutions helps small to mid-size companies embrace best-in-breed Cloud Solutions and Technology that Empowers Our Customers for Success. We specialize in Cloud ERP Solutions, Cloud Customer Experience (CX) Solutions, and Consulting On-Demand Solutions. We deliver immediate value add to our customers by providing software solutions and seasoned professionals that have reputable experience in the various industries. Our best-in-breed solutions enable businesses to be more responsive to market opportunities and threats, strengthen relationships with their customers, suppliers and partners, improve productivity, and reduce information technology costs.

Let us introduce ourselves

Who We Are

Since our founding in 2005, Empowered Solutions has successfully delivered various ERP and CRM solutions to mid-size and multi-national enterprise companies.  Our success is focused on the Customers Success which is derived through improvements in their business processes and accessibility of business information that is delivered from best-in-breed ERP and CRM solutions by the experienced Empowered Solutions consultants.

Empowered Solutions continues to evolve with technology in the marketplace from the traditional On-Premise Solutions to Cloud Solutions that deliver a reduced total cost of ownership and immediate value add for improving and automating business processes for customers.

Our solutions and teams deliver high-value, measurable results by working collaboratively with clients through a user-centered, technology-based and business-driven solutions methodology. We believe this approach enhances return-on-investment for our clients by significantly reducing the time and risk associated with designing and implementing business and technology solutions.

At Empowered Solutions, we place strong emphasis on building lasting relationships with clients and being 100% referenceable.  We continue to experience growth which is attributable to our reputable customers and have established ourselves as a proven leader in the Cloud ERP, Customer Experience CRM/CX, and Consulting On-Demand space for the small to mid-market customers.

How it all came to be…

Our Founder

Richard “Rich” Harbin is the Founder and President of Empowered Solutions.  With over 20 years experience in the industry, Rich envisioned an organization that is focused on delivering value to customers by providing seasoned professionals, improving and automating business processes, and delivering best-in-class software solutions for small to large size organizations in various industries.  Rich leads the strategic development of Empowered Solutions and defines the vision, strategy, structure, values, and financial objectives for the firm.

Prior to founding Empowered Solutions, Rich held various management and leadership positions for Fortune 1000 companies.  Rich is actively known as a visionary leader and advocate of transforming organizations, people, processes, and systems with the continuous evolution of on-premise to cloud computing technology.

In addition to Empowered Solutions, Rich is actively involved in mentoring entrepreneurs and startup companies through the Center of New Ventures and Entrepreneurship (CNVE) at Texas A&M University.  With a focus on giving back and helping others, Rich seeks to help organizations capitalize on lessons learned encountered at Empowered Solutions.

Rich received a Bachelor of Business Administration in Accounting from Texas A&M University.  Rich resides in Plano, Texas with his wife Laura and daughters Madison and Katelyn.

We believe in helping small to mid-size companies embrace best-in-breed Cloud Solutions and Technology that will empower the success of our customers.